In an emergency call 999

General enquiries call 0300 330 1000

Safe and Well

Get in touch

Please note that in view of the government’s latest advice around coronavirus we have taken the decision to temporarily limit our Safe and Well visits to high risk vulnerable people.

For Safe and Well advice and guidance contact the Community Advice Team on 0800 0241 999.

Residents who are deaf or hard of hearing can text a request or enquiry to the following telephone number - 07528 983 101.

We also have a dedicated phone-line in to the Community Advice Team for Olive Branch Partners to make referrals - 0300 3300 200.

If you are a partner agency and would like to make a referral for a client to receive a Home Fire Safety Visit, please download and complete the referral form and return to:

Safe and Well advice and guidance

Members of our communities who will not receive a visit and do not have web access will be sent a personalised pack which will include the Fire Safety in the Home booklet and other relevant literature.

Stay safe in your home with our top fire safety tips

  • Install working smoke alarms on every floor of your home - 10 year sealed battery smoke alarms are the best option and look out for the British Standard Kitemark - make sure you test the alarm every week.
  • Check to see if the oven, hob and grill are clean - a build up of fat and grease can cause fire.
  • Ensure plug sockets are not overloaded - check how many amps your extension lead or adapter will take and check that the plug sockets don’t go above the limit.
  • Ensure all electrical appliances do not have frayed wiring - if they do, replace the appliance immediately an
  • Plan an escape route so that you can get out of your home if there was a fire
  • If you have a fire get out, stay out and call 999

More detailed safety information can be found in the downloadable Fire Safety in the Home booklet.

If you provide support to someone with dementia, and they’re still living in their own home, take a look at our living with dementia advice booklet for tips to keep them safe.

Issues with current alarms

Residents experiencing issues relating to current smoke alarms can contact telephone 0800 141 2561 or email

Fitting your smoke alarm

Take a look at this video for useful tips on what you need to know to help you stay safe in your home

Further info