In an emergency call 999

General enquiries call 0300 330 1000

Complaints about FRA members

If you want to complain about the conduct of a Member of the Stoke-on-Trent and Staffordshire Fire and Rescue Authority you must submit your complaint to:

The Secretary to the Fire and Rescue Authority
C/o Members Support,
Fire and Rescue Service Headquarters,
ST15 0BS

Any complaints must be about matters covered by the members’ Code of Conduct and must state why you think a Member has not followed the Code of Conduct.

Howard Norris
Secretary to the Authority
Telephone: 01785 898672 or