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Services celebrate control operators during International Control Room Week

October 26 2018

Staffordshire Fire and Rescue Service and West Midlands Fire and Rescue Service are celebrating the work of their operators in the joint Control Room.

These people do an amazing job, they are on the frontline of what we do and may be unseen by the public but without them the rest of the Service would not be able to help people in trouble.

Deputy Chief Fire Officer Rob Barber

This week (October 22-28) is dedicated to the hard work and professionalism of those behind the 999 calls and both Services are taking the opportunity to thank their staff at Fire Control in Birmingham.

 SFRS Deputy Chief Fire Officer Rob Barber said: “These people do an amazing job, they are on the frontline of what we do and may be unseen by the public but without them the rest of the Service would not be able to help people in trouble.

“They work long hours and are incredibly committed to keeping residents safe. On many occasions these operators have given life saving advice to the people on the other end of the line. When someone mentions the Fire Service, It is easy to think of the big fire engine and the firefighters you see out in the community, but the control staff are fundamental to the Service and we want to take this opportunity to recognise them for everything they do.”

WMFRS Deputy Chief Fire Officer Phil Hales said: “Our Fire Control staff do an amazing job. From mobilising resources to the most serious incidents in under 80 seconds, through to making our communities safer through their contribution to our vital prevention work. It is only right and proper that we celebrate the excellent work carried out by our colleagues within Fire Control on a day-to-day basis.”

Both Services are asking members of the public to share their experiences of calling Fire Control on both Twitter and Facebook. By using the hashtag #unsungheroes when telling their stories, they are contributing to a good cause as APD Communications, a software company, has committed to donating £1 for every time the hashtag is used.