Staffordshire Fire and Rescue Service

The detail contained within this ‘Privacy Policy’ relates to the official corporate website of the Staffordshire Fire and Rescue Service and to its responsible body, the Stoke-on-Trent and Staffordshire Fire and Rescue Authority (referred to hereafter as SFRA), and branded as www.staffordshirefire.gov.uk.

We wish to treat your privacy rights seriously and in relation to our website, we will use your personal information to process enquiries, compliments or complaints, competitions or any orders that you wish to make using our corporate website, www.staffordshirefire.gov.uk.

Our site is stored by an external third party contractor who will support us in providing the service to you

Notice:

This policy only applies to staffordshirefire.gov.uk and not to the companies, individuals, organisations or other websites to which there are links from or who provide links to, our site.

Telephone system

The Staffordshire Fire & Rescue Service telephone system has a feature which enables all incoming and outgoing telephone calls to be recorded. Call recordings are stored in a secure location which is situated on the network server. Staff and members of the public are advised that all telephone calls are recorded and monitored for the purposes of quality assurance, security and training. A management document is available to all staff which advises them of current policy.

Your Consent

Your use of this website signifies your consent to allow us to collect and use personal information about you in accordance with this Policy.

Should we change our policy for any reason, the changes will be posted on this page, so that you are always kept informed of how we collect, store, use and eventually disclose your personal information.

How do we collect your personal information and how do we use it?

General Contact

When you supply any personal information to us, we have legal obligations towards you in the way we deal with that data.

We must collect the information fairly and we must let you know how we will use it.

You may provide personal information when communicating with us and we may request your name, address, e-mail address, further contact details and telephone number.

We may also use the information you provide to help us develop the design and layout of our website in order to improve the availability of our service to you, and to ensure that our site is as useful and enjoyable as possible.

Please note for general contact information, these pages are not secure, and this information is submitted on-line, at your own risk.

It may be that some of the personal information you give us is ‘sensitive’ personal data within the meaning of the Data Protection Act 1998. Any such sensitive information will only be disclosed with your express consent and we will respect your personal information and undertake to comply with all applicable UK Data Protection legislation currently in force.

Data Protection

Staffordshire Fire and Rescue Service complies with the Data Protection Act 1998. Any personal information that we may hold about you will only be used for the purpose in which it was supplied. Your information will only be held for as long as necessary and it will not be disclosed to any third parties without us obtaining your prior permission to do so.

Any member of staff who handles your personal information is under an obligation to act accordingly under the provisions of the Data Protection Act 1998.

Further information on your rights as an individual under the provisions of the Act can be found at the Information Commissioners website at www.informationcommissioner.gov.uk

Alternatively you can contact the Data Protection Officer in writing at:-

Data Protection Officer
Staffordshire Fire & Rescue Service
Pirehill
Stone
Staffordshire

ST15 OBS

The length of time the information is held

We will retain personal information on our systems, for the length of time it takes us to provide the service to you.

On completion of this service provision and provided the process has run smoothly, we will then remove that information and destroy it.

We will ensure that all personal information supplied is held securely and in accordance with the Data Protection Act 1998.

Surveys and Public Consultations

In our pursuit of ever more effective service provision we may offer you the opportunity to participate in surveys or consultations in relation to local and national Fire Service issues.

Whether such contacts are made with you by the SFRA or its agents, a record of the information provided by you will be kept by the SFRA and will not be released to any external third parties outside the SFRA without first obtaining your consent, unless we are required by law to disclose certain information.

Under 16s

If you are under 16, please get your parent/guardian’s permission beforehand whenever you provide personal information on-line to our corporate website.

Users without this consent must not provide us with personal information.

Technical Information – Cookies

A cookie is a piece of information that is stored on your computer’s hard drive by your web browser. Cookies in themselves do not identify individual users, but register the computer used. Many websites use cookies to tag whenever a user visits their site in order to track traffic flows through their sites.

Cookies themselves only record those areas of the site that have been visited by the computer in question, and for how long. On revisiting this site, our computer server will recognise the cookie, and give us information about your last visit.

Any information that is supplied by these cookies can help us to provide you with a better service, and assists us to analyse the profile of our visitors, and the areas of our site most frequently visited.