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Compliments, Complaints and Comments
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How to contact us

In an Emergency Dial 999


Headquarters

Staffordshire Fire and Rescue Service
Pirehill
Stone

ST15 0BS

Click here for location map

Phone: 08451 22 11 55
Fax: 01785 89 83 95







Compliments & Comments

 Staffordshire Fire and Rescue Service aims to provide a service to the County, which will result in the reduction of arson and related fatalities and casualties thereby creating a safer environment.
We will listen to views and respond to queries and needs

• We welcome comments from our customers. Please help us to continue to improve our Service by telling us what we do well or what we could do better.
• We aim to provide a high quality service to all our customers, but if you are in any way unhappy with the service that you have received from us, we would like to hear from you immediately.
• All correspondence from you is treated as confidential.
• Letters of complaint about the Service are acknowledged within two working days.

Click here for our letters of appreciation page


Complaints

Staffordshire Fire & Rescue Service deals with all complaints seriously. If you make a complaint against the Service by E-mail, an Officer will contact you during the next working day. Alternatively, an Officer will respond to you within 4 hours of reporting the complaint, if you telephone the numbers below.

Please use the link above to fill in your complaints, alternatively you can contact us by:

Telephone: 08451 22 11 55 (Normal office hours)
Telephone: 08451 21 33 22 (Out of office hours)

E-Mail: Complaints@Staffordshirefire.gov.uk


Comments relating to this site

Please help us maintain this site. If you have noticed any broken links or inaccurate information please let us know.

Please us the comments form to give us your views.

E-Mail: Webmaster@Staffordshirefire.gov.uk

Thankyou